Terms of Use / Licensing Agreement

TERMS AND CONDITIONS:

Real Estate Media Growth, LLC, dba Luxury Listing Media
By checking the box below, you agree to these terms. Real Estate Media Growth, LLC, doing business as Luxury Listing Media ("we," "us," "our"), will provide the services you have ordered for the property in your order ("you," "your").
These terms cover everything we provide: media, editing, delivery, scheduling, consulting, recommendations, and any conversation or advice, whether or not it was part of a paid order.

WHAT WE OWN

We keep ownership and copyright of everything we produce for you. That includes, but is not limited to, photos, video, drone footage, 3D tours, and floor plans, along with the written and verbal work that goes with it: marketing plans and strategy, shot lists, creative direction, captions and copy, and consulting or recommendations we provide, whether in a document, an email, or a conversation.

If you buy from us, all of it is yours to use. If you decide to go another direction, that is completely fine, but the work and ideas we provided stay ours and should not be handed to another vendor to execute.

WHAT YOU CAN DO WITH IT

Use the media to market the property, your own business, and your brand. Use it on the MLS, social media, your website, print, and paid ads. The license is perpetual and does not expire when the property sells, so sold posts, portfolio pieces, and year in review content are all fine.

Crop it, resize it, add your text or branding, and build it into your own marketing materials. That is all fine.

WHAT YOU CANNOT DO WITH IT

Do not sell, rent, sublicense, or transfer the media to anyone else. Do not hand our files to another media or production company to make new work from them. If the property is relisted by a different agent, this license does not carry over to them. Your license is non-exclusive and non-transferable.

RAW FILES

We deliver finished, edited work. We do not deliver raw or unedited files, and they are not included in the license.

SHORT-TERM RENTAL USE

If you want to use the media to market the property as a short-term rental, reach out. That is a different use and we will sort out pricing.

IF SOMEONE ELSE WANTS TO USE IT

If a publication, builder, or anyone else asks to use the media, send them our way and we will handle it directly.

CREDIT AND COLLABORATION

No obligation either direction. If we would like to feature your listing we may send you a collaboration request, and you are free to accept or pass with no hard feelings. Same for us. Tag us or send us a collab any time and we will take it if it fits. If either of us is unsure whether something works for the other brand, a quick text or email sorts it out.

OUR OWN USE

We may use the media we create in our portfolio, on our website, and in our own marketing.

MUSIC LICENSING

Videos may include licensed music. Our license covers the music we use, but platforms match audio against the account that posts it, not against us. That means a video can occasionally get flagged or pulled on Instagram, TikTok, YouTube, or elsewhere even though it is properly licensed.

If that happens, we will dispute it on your behalf using our license. That process is handled by the platform, not by us, and it typically takes several business days with no guaranteed timeline.

If you would rather not risk the delay, we can add your accounts to our music license so your posts are covered directly. That is an annual add-on. Ask us and we will get you set up. We can also deliver your video without music on request.

DELIVERY

We typically deliver photos the next business day and video within two to three business days. Revision and edit requests may add time.

These are typical timelines, not guarantees. We do not guarantee any delivery date. We are not responsible for your listing timeline, go-live date, marketing schedule, or anything downstream of when media arrives. If a guaranteed delivery date is essential to your transaction, tell us before ordering so we can decide whether we are the right fit for it.

TRAVEL

Most of our service area has no travel fee.

For listings outside our standard coverage area a travel fee may apply. We keep it as low as we can, and we will tell you the amount before the shoot so there are no surprises on your invoice. Fees scale with distance.

If you are not sure whether a property is inside our standard area, just ask.

REVISIONS AND FINAL DELIVERY

All deliverables are final on delivery.

We want you happy with your media, and we regularly make re-edits at no charge. Ask us. Most of the time the answer is yes.

Revisions are provided at our discretion and are not guaranteed. Requests that go beyond normal editing, or that amount to reshooting or rebuilding work already delivered, may be declined or quoted as additional work. We will tell you which it is before doing anything.

A revision request does not pause or extend the payment terms.

MEASUREMENTS AND PROPERTY INFORMATION

Floor plans, scans, square footage, and room dimensions are provided for demonstrative purposes only. They are generated from scanning technology, not from a professional survey or appraisal, and they carry variance in both accuracy and which spaces are included. Closets, mechanical areas, and irregular spaces may be measured differently or not at all, and results can differ meaningfully from the figures a professional appraiser or surveyor would produce.

Do not use our measurements as the source for any legal, contractual, or disclosure purpose, including listing square footage. If accurate figures are required, obtain a professional measurement. We are not liable for discrepancies between our estimates and any professional measurement, or for any claim arising from their use.

We photograph and film what is there. We are not responsible for verifying property details, conditions, ownership, or anything else represented in your listing.

EDITED AND AI-ASSISTED MEDIA

Some media may be edited or AI-assisted, including virtual twilight, virtual staging, and sky or object edits. You are responsible for disclosing edited media where your MLS, brokerage, or state regulations require it, and for confirming that what you publish meets those rules. Tell us if something needs to be changed or labeled and we will take care of it.

PROPERTY ACCESS

You may give us lockbox codes, gate codes, alarm codes, or other access information. We share it with the people who need it to do the work: our team and the contractors assigned to your shoot. Access information you provide is stored in our booking system as part of your order record, which our team and contractors can access.

Homes for sale are accessed by a lot of people, including agents, buyers, inspectors, appraisers, stagers, landscapers, cleaners, and other contractors. We are not liable for damage to or loss of property, or for anything that happens at the property, unless it is demonstrably caused by us. Holding access information does not make us responsible for anything that occurs there.

If something does happen and you believe we were involved, tell us right away and we will look into it honestly.

HOW WE STAFF YOUR SHOOT

We perform work ourselves and through independent contractors, including photographers, videographers, and editors. Contractors may access our booking system in order to complete assigned work.

THIRD-PARTY SOFTWARE AND DATA SECURITY

We use third-party software to run our business, including our booking and delivery platform and our CRM. We do not own or control those systems and we cannot guarantee their security. We are not liable for any data breach, security incident, outage, or loss of data occurring on a third-party platform, or for anything resulting from one.

YOUR REQUIREMENTS

If you, your brokerage, or your organization have specific standards or requirements of any kind, including insurance coverage, certifications, vendor policies, or compliance rules, tell us in writing before we begin work. Absent that notice, we will perform the work under our standard practices and coverage.

CANCELLATION, RESCHEDULING, AND ACCESS

Real estate moves fast and plans change. We are flexible, and we would rather reschedule than charge you.

Reschedule or cancel with at least 24 hours notice and there is no charge.

If a shoot is cancelled the day of, or if our photographer arrives and cannot complete the work because the property is not accessible, is not ready, or required parties are not available, we may charge 50 percent of the order plus 100 percent of the travel fee if applicable. Our photographer has already committed the day and driven to the property, and we pay them for that time either way.

We waive this often, especially for weather, staging delays, and seller issues outside your control. Ask us. The policy exists for the cases where a day is lost with no notice, not for the ordinary friction of a transaction.

PAYMENT

Payment is due upon delivery and no later than three business days after delivery. We complete the work and incur our costs before you pay.

By placing an order, whether through our shopping cart, website, by phone, by text, by email, by direct message, or by any other method, you are agreeing to pay for the completed work. If payment is not received within three business days, we may charge any card we have on file from this or any previous order, or pursue collection by any lawful means, including reasonable collection costs. Unpaid work means the license is not active.

REFUNDS

All sales are final and all deliverables are final. When you place an order, you are agreeing to pay for the completed work. We do not issue refunds, in whole or in part, for delivered work.

If something is not right, tell us and we will fix it. Re-edits and corrections are how we make it right.

RIGHT TO REFUSE

We reserve the right to decline or discontinue service to anyone for any lawful reason.

LIABILITY

We are not liable for delays, missed timelines, technical issues, weather, equipment failure, scheduling changes, or media being temporarily unavailable.

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, punitive, or consequential damages of any kind, including lost sales, lost commissions, lost or delayed opportunities, delayed listings, or reputational harm, whether or not we were told such damages were possible.

Our total liability for any and all claims, however they arise and whether based in contract, negligence, or any other theory, is limited to the amount you paid for the affected order. This is a single combined limit across all claims, not a limit per claim.

You agree to hold us harmless from and indemnify us against claims arising out of how the media, advice, or anything else we provide is used, published, or represented.

OUR ROLE

We are a media company. We are not licensed real estate agents, appraisers, surveyors, inspectors, or attorneys, and nothing we provide is professional advice in those areas. You are responsible for how you use what we deliver and for compliance with the rules that govern your business.

GOVERNING LAW

These terms are governed by the laws of the State of Idaho, without regard to conflict of law rules.

CHANGES TO THESE TERMS

We may update these terms. The version in effect when you place your order governs that order. The current version is always available on our website.

QUESTIONS

If something here does not fit your situation, ask us. We would rather talk it through than have you guess.

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